Divine Tours

TERMS & CONDITIONS We understand that plans can change, so our rescheduling/cancellation policy is designed to be fair on you and us! The policy allows you to make adjustments to your booking up until a couple of weeks before your tour. You acknowledge by making a booking that you agree to our full Terms and Conditions. CANCELLATION The following conditions apply if you wish to cancel your booking under our exclusive private range: Cancelling 30+ days before your tour – we will offer a refund minus your booking fee. Cancelling 14 – 29 days before your tour – we will offer a credit for the cost of your tour minus your booking fee. There will be an expiry date set on the credit of 24 months. Cancelling 0 – 13 days before your tour – non-refundable/non-creditable. All private group tours are completely non-refundable. RESCHEDULING Any bookings rescheduled with a minimum of 7 days’ notice, will forfeit the deposit however all other costs will be transferred to the new date. Any tours rescheduled within 7 days of the booking will be non-refundable and non-creditable. If you are unsure of a new tour date, we are more than happy to hold your tour cost in a credit for you to re-book at a later date (minus your booking fee). If accommodation needs to be rescheduled, you will be responsible for any variation in pricing for the new dates. DO YOU NEED TO MAKE CHANGES TO YOUR BOOKING? If you wish to make changes to your group size, please let us know at least 2 weeks prior to the tour where possible. People no longer going on the tour will fall into our cancellation policy stated above. Please note our tours are not based on a per person price, so please get in touch with the team to determine eligibility in terms of a credit/refund. Any changes to your booking 0 -13 days before your tour will incur an admin fee. We are happy to take venue requests/places you don’t wish to visit up until 7 days after your deposit is paid and we will do what we can to make them happen. We attempt to book any and all requests but please understand that many venues have capacity limits and restricted availability. If we are unable to get you into one of your preferred wineries, we will substitute it for a similar venue. If you receive your itinerary the week of your tour and wish to make any last minute amendments to the day, we will charge an admin fee (per change) to do so. VEHICLE DAMAGE The person who makes the booking will be viewed as the main contact for the group and will be responsible for any damages to the vehicles or property caused by any member of the party. Damage includes vomiting on the bus. This attracts a $500 cleaning fee.