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Hunter Valley Wine Country is open for business. For opening hours of individual Wine Country businesses, please contact the business direct. Please ensure you stay up-to-date with the latest travel advice by visiting the NSW Government website.

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Hunter Valley Tours

Tours and Experiences Cessnock & Districts

Description

2020 Local Business Award " Outstanding Tourism Service" winner. Hunter Valley Tours provides daily wine tasting tours in the Hunter Valley region with a difference, that stands out from the rest! We are a small tour service, well presented, professional, polite, energetic and very focused on giving you the 'very BEST' service

Description

Hunter Valley Tours is a small tour service specializing in uniquely personalized tours in the Hunter Valley. Hunter Valley Tours is known for intimate personalized boutique cellar door wine tasting tours. We often get feedback saying that people have been to the Hunter Valley several times but never been to the cellar doors, we visit. our wine tasting tours have been rated 5 stars on a consistent basis. We only provide small-group quality value-packed sightseeing informative wine tasting tours through the Hunter Valley wine region. We also provide mobility accessible services for you, being the first privately owned tour service to start operating accessible tours in the Hunter Valley in 2015. We are the only fully trained and qualified assisted travel service in the Hunter Valley. Hunter Valley Tour's belief is to focus on you and your time in the Hunter Valley. Our tours are about you and you experiencing how amazing and exciting being in the Hunter Valley can be. Julie and her team of professional tour guides make touring in the Hunter Valley a pleasure. Together they are a small family, well presented, professional, polite, energetic, and very. Julie and her team make touring in the Hunter Valley fun, informative, and a pleasure. A customer who joined us in June 2019: Exceptional day in the Hunter Valley Couldn’t fault our day out with Julie. Perfect host, fantastic itinerary to some amazing wineries and so attentive. I have done numerous wine tours in the Hunter and this tour far exceeds them all! Date of experience: June 2019 Another person said: Great tour with Julie A wonderful tour with the lovely Julie. She was very professional, smooth, and genuinely cared that everyone was having a good time. The selection of wineries and the vodka/gin distillery was perfect. Definitely booking with her next time we are in the valley! Date of experience: April 2019 Individuals, Couples, Families, Small and large groups up to 20 welcomed.

Map & Directions

Pokolbin NSW 2320

Map

Phone: 0456737888
Mobile: 0456737888

Cancellation Policy

TERMS AND CONDITIONS DATED: October 2021 Cancellation for Shared tours – Cancellation 24 hours or last-minute bookings or missing the bus - No refund is given Cancellation of tour due to state or regional closures due to a Health Pandemic – You will be given the opportunity to have your tour refunded in full or transferred to another date within 6 months of original booking. Cancellation less than 4 days from tour date - No refund will be given but can offer to transfer to another date if possible Cancellation 5 - 14 days from tour date - HVTours offers you a 50% refund of tour deposit or money held but can offer to transfer to another date if possible Cancellation 14+ days from tour date – full refund or can offer to transfer to another date if possible Bookings are secured with a deposit of 20% at the time of booking. Cancellation for Private Wine Tours – Cancellation of tour due to state or regional closures due to a Health Pandemic – You will be given the opportunity to have your tour refunded in full or transferred to another date within 6 months of original booking. Cancellation 24 hours or last-minute bookings or missing the bus - No refund is given Cancellation less than 4 days from tour date - No refund will be offered Cancellation 5 – 14 days from tour date - A 50% refund Cancellation 14+ days from tour date - HVTours offers you a full refund or transfer to another date minus 20% booking fee administration and handling fees Bookings are secured with a deposit of 20% at the time of booking. Cancellation of tour due to conduct – We expect all passengers to have consideration for other passengers and people. If in our reasonable opinion or in the reasonable opinion of any other person in an authority position you or any member of your party behaves in such a way as to cause or be likely to cause danger harm or distress to any third party or damage to property we are entitled without notice to terminate the tour and insist your removal from the tour. HVTours has no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not refund or pay any expenses or costs incurred as a result of the termination of your tour or returning to your accommodation or pickup location. Cancellation by Hunter Valley Tours – If Hunter Valley Tours cancels your tour for reasons such as staff shortages illness bus breakdown or pandemic closure. HV Tours will work with you to provide you an alternative tour date/voucher or offer a refund. COVID-19 – As this is an evolving pandemic - our conditions of participation and delivery of service/s can be updated without notice. Customers are required to adhere to National and NSW Government health advice warnings recommendations and practices of conduct and security without exception. Hunter Valley Tours is obligated by Australian law to adhere to all health advice warnings recommendations and practices. Any persons found being abusive or intimidating to Hunter Valley Tours management staff or contract drivers or others about Covid-19 restrictions and practices will be asked to leave immediately their tour cancelled and not refunded and will be required to find their own way back to their accommodation or pickup location. Damage – Anybody found to have deliberately caused damage to any Hunter Valley Tours vehicle or property or vehicle or property hired by Hunter Valley Tours will be responsible for the repair cost of said damage. Damage to property or vehicles caused by a passenger or known party not owned or hired by Hunter Valley Tours will be reported to the owner of property or vehicle and the matter will be the responsibility or the owner of said item/s. Damage includes vomiting on the tour bus with a $300 cleaning fee charge. General – When you book with us the person who makes the booking will be liable for the non-payment of any fees or payment of all damage caused to our vehicles and property or any hire vehicles and equipment by any member of their party. Hunter Valley Tours is not to be held responsible for any injury illness death loss (for example loss of enjoyment) damage expense cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or – the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or any event where we or the supplier of the service(s) could not even with all due care foresee or avoid. Such events may include war or threat of war pandemic riot civil strife actual or threatened terrorist activity industrial dispute natural or nuclear disaster adverse weather conditions fire and all similar events outside our control. Hunter Valley Tours will take reasonable care accommodating passengers traveling with a disability injury food allergies and other conditions and situations that may impact or interfere with the activity. We encourage customers to contact us directly (in writing or via telephone) at least a week preferable more than a week before the tour date with any special requests. You will be contacted the night before with your pickup time and location for your tour. If you do not get this call text or email please call the main phone number. Your tour pickup will be before 10 am unless otherwise arranged usually between 9 and 9.50 am. Hunter Valley Tours has a 12 km pickup zone from Central Pokolbin to your accommodation. If you are outside this zone you will be required to pay an additional pickup fee which will be outlined on your booking page. This fee is for you pick up and return to your accommodation. If you do not wish to pay this pickup fee you are welcome to meet the tour bus and group at a central Pokolbin location such as the Hunter Valley Gardens or Roche Estate or meet the tour at the first cellar door at 10am. Please let Hunter Valley Tours know if you have specific recommendations or requests for your tour with us. Hunter Valley Tours may call upon a third party to assist to carry out business duties obligations or tour bookings for matters out of our control due to illness staffing bus breakdown or an unexpected matter. While we attempt to accommodate requests for particular vehicles wherever possible our buses are allocated based on operational need and we cannot guarantee that a particular vehicle will be used for your group We reserve the right to report bad debts to independent credit data agencies. All bookings are made online and confirmed by paying in full or leaving a deposit. All bookings held by deposit are to be paid in full prior to the date of your tour unless otherwise advised by management. Payments by online booking service using credit card. Hunter Valley Tours staff and drivers – Hunter Valley Tours ensures all staff and sub-contract providers are licensed and hold NSW Drivers Point to Point and or Department of Transport NSW Drivers Authority. All drivers drive in a safe manner and do not place passengers at risk of harm. All drivers licensing qualifications and authorities are monitored and checked regularly All drivers undergo regular drug and alcohol checks Lost Property – Inquiries and collections can be made during office hours on 0456 737 888 or info@hvtours.com.au All lost property is held for a period of three months (except for perishables) and then either disposed of or send to local charities. Every effort is made to return lost property to its rightful owner however Hunter Valley Tours do not accept responsibility for the return of lost property. Photographs film and imaging – Publicity and image use rights—all photos taken by the company during a tour or hire are and will remain the property of HVTours. Photographs may be used for advertising social media or other publicity and media